OutSource Georgia offers a state of the art inbound contact center services. We provide 24/7 inbound and outbound
multilingual contact center services via phone, live chat, emails, ticketing system, wall boards, and any other way our
customer requires. We regularly provide services in English, German, and Russian. French, Italian, Spanish as well as other European languages can be added upon request.
Our contact center utilizes hosted PBX technology to offer high flexibility to answer any clients telephony
requirements while maintaining minimal costs and allowing our client full control over PBX activity as well
as the ability to select the service that best fits the operational needs and budget of the project.
Inbound Contact Center
Customer Service & Technical Support
Customer Care Service is our leading activity. We have learned to train and build prompt and efficient customer service team within short time.
We provide multilingual services by phone, live chat, emails, wall posts, as we are able to adapt to any existing tools our client might have implemented and would like utilized.
Our Customer Care agents are carefully selected by their professional as well as personal qualities. Me make sure that every CCS team member cares for both customers satisfaction as well as company's interests. We train our agent not only to provide the close to perfect service but to pinpoint repeating complaints and inquires in order to help the company find its weaknesses and improve the quality.
Order Taking & Message Handling
Properly handheld order-taking service can efficiently ease ordering process and result in better customer experience and retention. Whether you offer a user-friendly online order form or email/fax based ordering process, run a large e-commerce web-site or have a single product, there always will be significant number of people, who simply prefer to do it over the phone. We will release you and your internal staff of the burden and provide worldwide multi-lingual 24/7 order taking service. Your customers can enjoy the flexibility of placing orders at any time and from any location, without you being worried about office closing hours.
Email and Chat Support Services are prime means of communication and customer relationship management and present inseparable part of most contact centers. Our agents are trained to work in different email and chat systems, using canned responses or personalizing communications.
Inquiries/Requests: Immediate customer service response is a key point to the success of customer relations. Out hotline representatives will promptly respond to any inquiries or concerns customers might have about your product or service.
Complaints Handling: Things can go beyond control at some point and unusual situations might occur in any company. Our Customer Care representatives can handle any level of difficulty and even benefit from it. We provide our staff with effective training of complaint handling and conflict resolution. Each complaint will be handled promptly and every customer satisfied with your company. Number of refund requests or disputes will decrease in no time.
Reservations: Booking appointments and reservations or taking a message with appointment information so that you can call back to confirm yourself or use our full service and let us schedule everything for you. Our agents will answer all calls according to your specifications. We can save time for your employees, improve communication and prevent overbooking.
Technical Support: We will hire and train skilled staff according to your specifications. Our technical support agents will handle your first level support inquires as though they worked directly for your company. We will answer questions, guide your customers through technical processes and if needed provide remote desktop service. Any complex issue will be immediately reported or transferred to you and the customer will be on our follow-up list. With us you can offer your customers 24/7 technical support and significantly increase the level of your service.