The benifits of outsourcing
The main advantage of offshore outsourcing is reduced operational an recruitment costs. The difference in wages between offshore countries compared to Western countries enables companies to hire skilled professionals at lower costs while maintaining same, if not better quality.
Outsourcing the supporting processes gives the organization more time enabling it to focus on core competencies while not being concerned about outsourced routine activities. You are provided with effective and easy process management which results in better productivity and improved quality.
The speed and the quality of delivery of outsourced activities minimizes the risk of unexpected loads of tasks being left unhanded or delayed. May you need to increase operations or just have a single-time projects, it is always easier to hire qualified human resources through outsourced company without taking the risk and the responsibility of hiring new employees internally.
Lower labor cost and increased realization of economics of scale is definitely one of the biggest but not the only benefit of outsourcing. The value of experience and professionalism outsourced company can bring to an organization is just as great.
Team of experienced managers and team leaders in Outsource Georgia can handle loads of supporting processes of your company and enable you to concentrate on core competencies. We offer cost-effective solutions and HR plans tailored according to your business needs. You can start with as few as 2-3 employees and change your plan depending on volumes of work and your preferences. With us you can lower costs of operations maintaining the quality, moreover, through many years we have gained valuable experience in the filed and are always enthusiastic to improve the quality of operations and services for your business.
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Genpact Europe: Uncertainty Is Drag On BPO but 2014 'Our Year'
BPO Set for 5% Growth in 2013
By Steven Arons | February 27
For CFOs under pressure to cut costs, outsourcing is an attractive instrument. However, the current economic uncertainty clouding the euro zone actually dampens demand for business processes outsourcing (BPO) in some cases, Genpact's European VP Ahmed Mazhari tells CFO Insight, as an upfront investment must be made. He insists that there is large potential for BPO in Europe, although some countries are more open to the idea than others.
By Dan Berthiaume March 13
The global BPO market is set to grow 5.1% in 2013, according to recent projections from HfS Research. The F&A and HR verticals are expected to be two main drivers, while falling prices will inhibit growth in the CRM services sector.
Total market size for the BPO industry is expected to reach $304 billion this year, with industry-specific services representing $185 billion of the total. HR BPO will represent another $42 billion, CRM BPO will total $52 billion, and F&A BPO will represent $25 billion. However, while CRM BPO has the highest total revenues of any non-industry-specific segment, it wkill only experience 4.1% year-over-year growth.
Eastern European outsourcing faces challenge from India's services upstarts - and itself
Should You Outsource Your Customer Service?
By Jo Best for Central European Processing | January 22, 2013
Eastern Europe, and Poland in particular, is maintaining its importance in the realm of outsourcing despite the rising prominence of India's second-tier cities.
Despite increasing competition from new hubs in India, Eastern Europe is maintaining its importance as an outsourcing powerhouse.
More than one-fifth of the world's top 100 outsourcing sites were located in the region in 2012, according to new research by consultancy Tholons. Poland's second city Krakow was the highest ranked of the area's outsourcing locations, ranked 11th out of 100, followed by the Czech capital of Prague, which took the 20th position, and the Hungarian capital of Budapest in the 27th spot.
"Eastern Europe continues to emerge as a stellar outsourcing destination, especially for higher-value services."
BY Joanna L. Krotz | FROM Business on Main| January 23, 2013
Scratch the old ringy-dingy call center that answers unattended phones. Step up to the 21st-century "contact center" that fully integrates online, mobile and land line communications, whether inbound from customers, outbound from the company or both. How much or how little integration is up to you.
Services can include monitoring and managing email, voice, real-time chat, fax, website orders or queries, IVR (interactive voice response) menus, mobile SMS, call routing, multimedia queuing, automated callbacks and more. That's 24/7, so multimedia orders or complaints after hours are covered, too.
You also have a choice of operations. Some centers house agents all under one roof. Others employ home-based or far-flung agents who remotely log in. Some have only American staff while others work with agents abroad.
Eastern Europe Becomes a Center for Outsourcing
By JOHN TAGLIABUE
To be sure, Eastern Europe, with an outsourcing business estimated at about $2 billion this year, represents just a fraction of the global outsourcing market, estimated this year at nearly $386 billion. But Robert H. Brown, an outsourcing analyst at Gartner Dataquest, expects growth in Eastern Europe to outstrip the rest of the market in the next four years, expanding close to 30 percent by 2010, compared with 25 percent for the global market.
What is unusual about Eastern and Central Europe is that their most advanced cities offer a potent mix of attributes that even Bangalore cannot rival: a highly educated, multilingual pool of talent in an increasingly affluent consumer market — all barely a stone’s throw from its prime clients.
Outsourcing Contact Center Operations , Not Relationships
Anna Papachristos | 11/05/2012
Whether personal or professional, long distance relationships require communication. When companies opt to outsource their contact center operations, they do not relinquish their connection with these customer-facing employees, but expand their company's potential for future improvement and growth instead. For such companies, outsourcing can offer strength despite its reputation for weakness, with communication as the glue that holds these segments together.
Because of our unsettled economy, many businesses have shifted toward outsourced contact centers as their way of alleviating money issues. But cutting operational costs doesn't have to cost companies valuable employee and customer relationships. Instead, these outsourced employees allow companies to balance efficiency and effectiveness by bringing them access to state-of-the-art technology and the exceptionally skilled workforce they otherwise would not have been able to afford internally.
Can Your Contact Center Weather Hurricane Sandy?
How Competitive are Eastern European Countries on the Global Scale?
MILA D'ANTONIO | OCTOBER 29, 2012
As Hurricane Sandy barrels down from Maryland to Maine today, threatening 50 million people and leaving widespread damage in its massive wake, another less obvious threat looms: how to ensure that your customer service team remains available and functional in the face of disaster.
Natasha Starkell | 2012
When a company begins an outsourcing project and a decision is made to source required skills abroad, the first question that usually arises is where in the world that place should be.
Here we provide a summary of the Eastern European countries and their competitiveness related data and offer our opinion on their suitability as a nearshore outsourcing destination.
Contact Center and Internet Technology
OUTSOURCE GEORGIA | SEPTEMBER 2012
Since the start of the answering service industry, every new technology introduced was predicted to be the death of the industry. From answering machines, to call forwarding, to voice mail, and on to voice mail by email, and Internet technology, each was thought to be that which will bring the call center industry to it's knees. However, the impact proved to be quite the opposite, instead of being the end of answering services it has opened a whole new world of opportunities.