of the Year
Customized Business Process Outsource Solutions
We are a BPO company with expertise in the fields of call centers and online marketing based in Georgia, eastern Europe.
The strategic vision of the company is to offer high quality multilingual services at low costs.
As a BPO company offering call center services, such as customer service and support, telemarketing, telemeeting, fraud check & payment handling, shipment monitor, stock management & communication with vendors and other. We are dedicated to develop long-term relationships with our clients and partners. Our key points are optimization, cost reductions, and sales development.
We offer cost-effective solutions and HR plans tailored according to your business needs. You can start with as few as 2-3 employees and change your plan depending on volumes of work and your preferences. With us you can lower costs of operations maintaining the quality.
Most of our managers and team leaders are people who worked with us previously for different companies or projects associated with call center business. All highly skilled and experienced as well as dedicated to the success of both our operation and your business.
14 Gagarini St, Saburtalo, Tbilisi, Georgia.
Phone: +(995) 322 54 55 95
Chief Operations Officer
Over 5 years in contact center industry. Professional team leader and department manager. Worked on number of successful projects and trained several teams of Customer Support Agents. Expertise: Customer Relationship, Quality Assurance, Recruitment. Fluent in German, English, Russian, Georgian.
Chief Financial Officer
Accountant and Financial Director with 10 years of experience in the field. Occupied chief accountant position in big companies like Publicpharmacy, ltd, United Water Supply Company of Georgia ( till present).
Expertise: Accounting and Finances
Chief Executive Officer
Long experience in
e-commerce companies as customer relationship manager, COO and consultant. Founder and co-owner of Outsource Georgia. Expertise: Contact Centers - Recruitment, Training, Management. Business supporting processes. Fluent in English, Russian, German, Georgian.
Expert in development of online marketing and e-commerce platforms. During past 6 years worked for Wilma Online (Operations Manager), Ontop365 (Operations Manager), Whitesmoke (Customer Relations Manager), Whiteforest Solutions (Operations Manager).
Expertise: Operating Systems, Business Development, CRM, VoIP.
People are number one priority in our company. We realize how important is the contribution made by every employee, this is why we create enjoyable workplace and friendly environment. We believe in people and personal motivation. While recruiting new employees we will always look for young talents, bright, motivated, and willing to dedicate themselves to new ideas and perform at their best for the sake of personal and professional growth.
Strong team spirit is what makes our organization successful. Therefore, every candidate applying to our company has to pass personality screening.
Recruitment and Training
Outsource Georgia has a very strict 4-phases recruitment process with final, after-training screening. Our clients are involved in recruitment process and are welcomed to hold additional interviews online or on location. We combine our unique general service training with client’s operations training and within one to two weeks time prepare team, able to manage the back-office and customer claims, improve customer satisfaction and generate repeat business.
Outsourcing in Georgia
Georgia is becoming one of the top preferred outsourcing locations in post Soviet space and Eastern Europe in terms of call center and business process outsourcing services.
It ranks in top 10 Ease of Doing Business countries by The World Bank and IFC Economy Rankings report, June 2012. Skills and knowledge of the labor pool, economic growth of the country, cultural proximity as well as very competitive costs are some of the main reasons that make Georgia so attractive for outsourcing. To sum up, we are offering one of the best trade-off in the world from a quality/price perspective.
Key facts and figures
Population: 4,469 million;
Time Zone: UTC (UTC+4);
Rapid Economic Growth - 9% annual since 2005;
Stable Currency: GEL (Georgia Lari);
Lowest operational costs within Europe;
Education: 60% of population has
Spoken languages: 96 % of people speak Russian. Approximately 80% of people under age of 35 speak English or German.
Geo-location: 2 to 3 hours flight to the major European countries;